FUREVER CLEAN POLICY

PAYMENT INFORMATION

Payment is due at time service, but Furever Clean will bill clients in good standing. Furever Clean accepts cash, check, and all major credit cards. Credit Cards payments will have a 4% processing fee. Checks returned NSF will incur a fee of $35, plus any fee my bank may charge.

CANCELLATION POLICY/ NO SHOW /TRIP FEE

On rare occasions, Furever Clean may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule. 

If Client cannot keep their appointment please contact us AT LEAST 24 hours in advance. Failure to have your pet available at scheduled time will result in a charge of $50 per pet.

Ultimately it is the Clients responsibility to keep track of their scheduled appointments, however Furever Clean will send a courtesy email/and or text with confirmation 1 day prior to confirm and remind Clients.

APPOINTMENT TIMES

An appointment time is truly an "estimated time of arrival"  Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subjected to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment. We will not rush and appointment. If Furever Clean feels we maybe more than30 minutes early or late, Furever Clean will call or text ahead .

RESCHEDULE DUE TO WEATHER CONDITIONS  During Winter/Summer months we reserve the right to reschedule appointments due to extreme weather conditions including temperatures in the 30 degree range. This is not only to protect our mobile unit but also for the safety of the pet and the stylist. You will be notified promptly to reschedule.  

MATTED OR NEGLECTED COAT 

Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. 

However, it is at Furever Clean's discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (ADDITIONAL FEES FOR SHAVE DOWNS MAY APPLY.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process.  The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow.  Client is responsible for the condition of the pet’s coat and will not hold Furever Clean responsible in the event of adverse effects of mat removal.  

CURRENT VACCINATIONS/VETERINARY INFORMATION 

Your pets safety is first at Furever Clean Proof of Rabies Vaccination shall be provided to Furever Clean upon request as well as current Veterinarian information. 

 DOG BEHAVIOR / SAFETY 

DO NOT BOOK KNOWINGLY BOOK AGGRESSIVE OR BITTING DOGS. Client must inform us prior to booking an appointment if your pet has ever needed sedation to be groomed. If your pet has bitten someone or has aggressive tendencies. Furever Clean will not accept any aggressive dog. If false accusations about the pets behavior were made when asked during booking of an appointment, (WE WILL ADD AN ADDITIONAL CHARGE $10-$50 Extra Care Fee )and we will discontinue services and Client will still be responsible for the full grooming charge.  Client will be liable for any bites or any property damage caused by their pet(s).  For Groomer’s safety as well as your pets, Furever Clean has the right to refuse service in the event of a pet that cannot be handled safely. 

FOR OVERLY AGGRESSIVE OR OVERLY STRESSED PETS, FUREVER CLEAN WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT.  SENIOR PETS AND PETS WITH HEALTH ISSUES

 Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Furever Clean will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.  

PRE-EXISTING CONDITIONS

 Occasionally, grooming can expose a hidden medical problem or aggravate a current one.  This can occur during or after grooming and may require immediate medical attention.  In the best interest of your pet, Client designates Furever Clean, as agent and understands that if Furever Clean is unable to contact Client first, then Furever Clean, in its sole discretion, may engage the services of a veterinarian at Clients expense.